Concerns and Complaints
Make a Complaint
Complaints about OCANZ
OCANZ is committed to ensuring a positive and professional experience for examination candidates, education providers and members of the community. OCANZ is committed to handling concerns and complaints regarding the conduct of OCANZ in a fair and transparent manner, using what is learned to improve services in the future.
OCANZ is unable to receive or investigate complaints about registered optometry practitioners. This page relates to complaints regarding the conduct of OCANZ.
If you would like to make a complaint about OCANZ, such as concerns regarding communication, timeliness or the appropriateness of interactions, please complete the complaint form.
If you would like to appeal an accreditation or examination decision or raise a concern about a program of study please see the information below.
Accreditation Complaints
Information about how to raise a concern about an accredited program.
Information about how to request a review of an OCANZ accreditation decision.
Examination Complaints
Information about how to appeal the written or clinical examination components of the Competency in Optometry Examination.
Appeal Fees
Administrative Review: $873
Appeal Committee Review: $1,748
Acknowledgement of Errors
Every effort has been made to ensure that the information on the OCANZ website is correct. However, OCANZ does not accept responsibility for any inadvertent errors or omissions, or for any actions taken in reliance on such information.