Concerns & Complaints

Complaints about OCANZ

The Optometry Council of Australia and New Zealand (OCANZ) aims to provide the best customer service to examination candidates, education providers, and members of the community. We are committed to handling concerns and complaints regarding the conduct of OCANZ in a fair and transparent manner, using what we learn to improve our services in the future. 

If you would like to make a complaint about OCANZ, for example about how we have communicated with you, or how timely or appropriate is our customer service, please email us at enquiries@ocanz.org.

If you would like to raise a concern about accreditation, see accreditation complaints below.

If you would like to appeal the outcome of a written or clinical examination, see examination complaints below.

We aim to acknowledge all complaints promptly. Should we need more time to investigate your concerns, we will let you know and ensure you are updated on a regular basis.

Accreditation Complaints

Information about how to raise a concern about an accredited program.

Accredit-appeals-complaints-against-providers.pdf

Information about how to request a review of an OCANZ accreditation decision.

Accredit-appeals-request-for-review-of-OCANZ-decision.pdf

Examination Complaints

Information about how to appeal the written or clinical examination components of the Competency in Optometry Examination.

Appeal-Process-COE-2020.pdf